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Home > Network > 3
Mobile > 3 Help
3 Mobile Phone UK Help :
Frequently Asked Questions
What is the difference between 3 and 3G?
3 is the name of the network (in the same way as Orange or O2 is) while 3G is the technology (in the same way as GSM or GPRS is).
Can I bring my number to 3?
Yes, you can transfer your existing number to a new handset with 3.
There is however a limitation that you need to be aware of. Once transferred your existing number will work fine for voice calls and text messages but you will receive a new additional 3 number for making and receiving video calls.
Before ordering your 3 mobile phone,
you should always contact your existing Service Provider and obtain
a "PAC" number which is the authorisation for you to transfer
your number to another network.
What do the inclusive minutes apply to?
The inclusive minutes with all VideoTalk
monthly plans include standard voice calls to any UK Network at
any time of the day or night. Standard voice calls include calls
to voicemail, UK landlines and other UK
mobile networks including Orange , O2, T-Mobile and Vodafone.
Calls made from outside the UK and Video calls, international calls and premium rate calls are all chargeable at all times and do not come out of your inclusive minutes.
Do 3 offer a pay as you go tariff?
Yes, 3 offer a 3G pay as you go product called ThreePay.
Can I buy just a SIM card for 3?
No, if for example you buy a handset from shop you will probably be wasting your money. You cannot buy just a SIM card for a 3 handset; you have to buy a handset and SIM card together.
Do unused minutes carry over each month?
Unfortunately not, you cannot rollover unused minutes to the following month.
How long does it take for a phone to be delivered?
Normally you can expect delivery within 24 to 48 hrs of ordering subject to stock availability, credit check and payment authorisation.
Can anyone buy a 3 phone?
Unfortunately not, you must be a UK resident aged 18 or over and connection to 3 is subject to status and a credit check.
How does half price line rental work?
In August, the first 3 months will be automatically billed at half price by 3. Any remaining half price months are via redemption.
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